FREQUENTLY ASKED QUESTIONS
📌 HOW DO I PLACE AN ORDER?
Ordering is simple! Just follow these steps:
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Sign In / Register (optional) – Use the button in the upper right corner.
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Returning customers: enter your email and password.
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New customers: select Create Account, then enter your email and password.
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Start Shopping – Browse by selecting a category at the top of the page.
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Add Items to Cart –
Choose your quantity, select Add to Cart, then follow the on-screen notification. -
View Cart / Checkout –
When ready, click Cart in the top right, then Checkout. -
Enter Shipping + Payment Info –
Select Continue to Review Order. -
Place Order –
Review everything carefully, then select Place Your Order. -
Get Confirmation Emails –
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You’ll receive an order confirmation email.
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Once shipped, you’ll receive a shipping confirmation with your tracking number (if available).
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📦 PAYMENT & SHIPPING
Shipping Area
We ship only to the lower 48 U.S. states.
Turnaround Time
Turnaround begins once payment + all customization info are received.
Standard turnaround time:
⏱ 2–3 weeks (excluding weekends & holidays)
Turnaround = production time only (NOT shipping time).
Items may be completed early, but we cannot guarantee anything faster than the stated timeframe.
Shipping Times
Shipping depends on the method chosen at checkout.
We ship according to estimated USPS/carrier timelines, including:
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First Class: 2–5 business days
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Ground: 2–9 business days
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Priority Mail: 1–3 business days
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Priority Express: 1–2 business days
We cannot guarantee carrier delivery times and cannot be responsible for carrier delays.
Address Accuracy
We cannot change your shipping address after the package has shipped.
Double-check your information before checkout.
If you notice a mistake, message us immediately.
We can only ship to the address provided during checkout.
Undeliverable Packages
If USPS marks a package undeliverable and it is returned to us:
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The buyer is responsible for paying reshipment fees.
International Shipping
We do not offer international shipping at this time.
🔒 SECURE ORDERING & PAYMENT OPTIONS
Your credit card information is encrypted when placing an order.
No employee can view your full payment information.
This ensures a safe and secure checkout experience.
❌ RETURNS & REFUNDS
We do not accept:
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returns
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exchanges
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cancellations
If you have an issue with your order, please contact us.
Personalized Items
No refunds or exchanges are offered for personalized items unless we made an error.
If the buyer entered incorrect personalization, we cannot offer a refund or exchange.
Proofing Policy
We provide:
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Two free proofs
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Two free design changes
Additional proofs are $5 each.
A final proof is supplied before production begins. Please review it carefully.
Wood Characteristics
Wood naturally varies in:
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knots
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grain
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shade
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texture
These variations are not defects and cannot be refunded or exchanged.
🔐 PRIVACY POLICY
All items and images on this website are the sole property of Farmhouse Hobbies.
Any unauthorized use, reproduction, or copying is strictly prohibited.
Farmhouse Hobbies will never sell or distribute your personal information.
📝 CAN I CANCEL MY ORDER?
No.
All sales are final once the order is placed.
🎨 DO YOU ACCEPT CUSTOM REQUESTS?
Yes — most items can be customized!
Message us anytime with your idea.
🪵 WILL MY ITEM LOOK EXACTLY LIKE THE PHOTO?
Because wood, acrylic, and handmade items all have natural variations, each piece is one-of-a-kind.
Your item may vary slightly in color, grain, or texture.
📧 STILL HAVE QUESTIONS?
We're happy to help!
Email: admin@farmhousehobbies.com