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PRODUCT FAQ

​Useful & Important Information Regarding Our Products

Epoxy Tumblers:

All of our tumblers are:
*Double-Wall
*Vacuum Insulated
*Leakproof
*BPA FREE
*Stay hot for 8 hours & cold for 18+ hours

*All glitter is high quality glitter that gives the ultimate sparkly look!
*The item is sealed with an FDA compliant clear and permanent epoxy coating which has a glossy finish, it is not rough or scratchy. The design and/or lettering is permanent and is also sealed. It will not come off with normal use.

***IMPORTANT INFORMATION** PLEASE READ****
By purchasing this item, you are agreeing to the ESTIMATED turnaround time listed under the shipping information. If you have any questions about the shipping time, please let me know. This time frame is an estimate and NOT a guarantee of delivery, however, I do try to get ALL my orders out as quickly as possible and ahead of the estimated shipping date. Creating these unique, one-of-a-kind works of art is a multi-step process and there are required drying/curing times that are unfortunately out of my control.

*Not responsible for buyer error, so please make sure any spelling is correct, monograms are in correct formation (First name initial, Last name initial, Middle name initial. Monograms will be placed in the order you submit them to us.

*Due to the fact that these are handmade, not from a company, I do my best to make sure they are as close to 100% perfect as possible but there may be some minor imperfections just like all of us.

*Colors may differ due to computer screen / monitor settings

* If you are needing to cancel your order, it MUST BE COMPLETED SAME DAY as the initial order was placed or it will not be honored. NO EXCEPTIONS!!

***Please contact us for bulk order pricing!

CARE INSTRUCTIONS:
Each tumbler will include a care card. To keep your tumbler amazing, please follow these care instructions:
1. HAND WASH ONLY
2. DO NOT SOAK
3. AVOID SCRUBBING OR USING ABRASIVE DETERGENTS.
4. NOT DISHWASHER SAFE
5. NOT MICROWAVE SAFE
6. AVOID EXTREME HEAT
7. WILL BREAK IF DROPPED
8. HANDLE WITH CARE!!!
9. DO NOT EXPOSE YOUR TUMBLER TO EXTREME TEMPERATURES FOR A LONG PERIOD OF TIME.
* Not responsible for any damage due to dropping, not following care instructions or misuse of the tumbler

What is Sublimation?:

First, a design is printed onto special paper with special ink. The inks that are used turn into gas when brought under heat, then combine with the fabric and permanently print onto the fabric. The effects are permanent and less prone to fading, as the ink is embedded in the fabric or substrate rather than simply laying on top like a normal print.

The process is almost like a tattoo, but instead of for your skin, it’s for your chosen product. The heat opens up the pores of the fabric, then with the applied pressure the ink cools and returns to a solid form.

The result is a permanent, full color image that won’t crack, peel or wash away from the substrate. The process allows the ink to go from a solid to a gas without turning to liquid, a bit like dry ice. The conversion is initiated by heat and controlled by pressure.

Sublimation printing is only suitable for garments that include polyester (100% polyester or polyester blend). Although sublimation is possible on other materials such as cotton, the image will not be permanent as it is on ‘man made’ fabric and it isn’t recommended.